College Graduate in Psychology, Human Development or any related field.
2 years of experience forecasting and scheduling in a contact center environment.
Strong verbal, written, and interpersonal communication skills.
Strong attention to detail and a high degree of accuracy.
Experience using MS Office applications (Word, Outlook, PowerPoint, and Excel) and Google Workspace.
Ability to work a flexible schedule, or work in the office during onboarding.
Experience in using the SaaS platform.
Has proficient knowledge on technical troubleshooting especially for network issues.
Able to collaborate with other resources.
Good in documentation and has good mathematical computation skills.
Duties & Responsibilities
Record and monitor the start and end times of shifts, breaks and overtimes for all to ensure accurate timekeeping.
Coordinates with department managers or direct supervisors to verify attendance, absences and time off requests, ensuring compliance with company policies.
Assists In maintain and updating timekeeping systems and databases.
Prepares and distributes detailed reports on hours worked, absenteeism, tardiness and other time-related metrics for performance review.
Check records on time tracking tool for web shots, screenshot, and mouse monitoring.
Resolves discrepancies in time records to correat errors and ensure accurate payroll.
Make some calls to follow-up related to attendance.
Identifies and addresses any inconsistencies or violations.
Ad Hoc.
Technical Requirements
Laptop with a good battery and working webcam.
Laptop Specification of core i5 & with at least 8gb ram.
Primary Internet 15mbps (willing to upgrade at own expense).
Back-up Internet is a must, preferably prepaid wifi.
