We are looking for aspiring & enthusiastic virtual assistants to help our team grow. To ensure a positive experience for the customer coaching and managing virtual assistants. A team leader will also assist with the execution of daily operations by overseeing virtual assistants training and performance reviews. We are aggressively expanding our company, so our ideal candidate would be independent, with strong leadership skills, tech-savvy, quick learner and a great multi-tasker.
Roles and Responsibilities
Handling Daily Operations
Team leads are hands-on leaders. They make sure correct procedures are followed and routinely give directions to Virtual Assistant on what to do and how to improve. When a VA needs help dealing with customer concerns, team leaders may step in to offer advice, or authorize a special adjustment. Scheduling VAs based on what works well with the clientele and to ensure adequate coverage is also one of their duties.
Monitor how both their group and its individual virtual assistants are performing. They think of ways to increase productivity and customer satisfaction. Their observations may be documented in written reports submitted to higher management.
Good leaders know that those “in the trenches” often have interesting ideas and perspectives. Team leaders ask virtual assistants for input on how to increase productivity and better serve clients.
● College level with work experience or a college graduate
● With at least a year of experience as Team Leader in a BPO setup handling at least 15 agents
● Good in written and conversational english
● Organized & Self-driven
● Willing to work on shifting schedules
☐ Laptop with a good condition battery and working webcam on it. Specification of core i5 & with at least 8gb ram
☐ Primary Internet 15mbps (willing to upgrade at own expense)
☐ Noise-cancelling headset
☐ Contingency plan incase of a power outage
☐ Metrobank personal savings account