Managing and coordinating pest control requests, vendor communication, resident communication, and tracking/reporting
Sending move-in, move-out, entry, and general resident notices through Buildium
Maintaining turnover tracking systems and move-in checklists
Following up with residents regarding renter’s insurance, utilities, and compliance items
Creating, categorizing, and routing maintenance tasks in Buildium
Gathering photos, troubleshooting information, and vendor updates
Escalating emergencies and high-priority issues immediately
Auditing open tasks and operational reports daily
Assisting with reporting, recurring task management, and data integrity inside Buildium
Communicating with vendors and residents via phone, email, and messaging platforms
Assisting with AI-supported operational reporting workflows using exported task reports and spreadsheets
Qualifications & Skills
Has excellent written and verbal English
Is extremely organized and detail-oriented
Is highly responsive and proactive
Is comfortable with spreadsheets and software systems
Can follow SOPs precisely
Understands escalation and urgency
Has experience with property management, maintenance coordination, or ticketing systems
Is comfortable speaking on the phone with vendors and residents
Has reliable internet, audio, and phone capability
Technical
A reliable working laptop unit with good battery condition and webcam, with at least 8gb RAM and at least Core i3 (10" Gen), Core i5 (7" Gen) processor, AMD Ryzen 5, MacBook M2. or higher;
Reliable primary internet connection at least 15mpbs;
Back-up internet connection (pocket WIFI or prepaid WIFI with different network from primary internet)
